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xfreeze @xfreeze · 5 Nov
Starlink is becoming a GAME CHANGER for airlines, driving higher customer satisfaction, stronger loyalty and even influencing which airline passengers choose to fly with And the numbers are absolutely extraordinary: • United Airlines — Customers are choosing United specifically because of Starlink, with the airline seeing opportunities to turn them into long-term loyal passengers • Alaska/Hawaiian — Guest satisfaction is 20% higher on Starlink-equipped flights, while nearly 75% of non-members using the onboard portal signed up for Atmos Rewards • Virgin Atlantic — Onboard connectivity satisfaction has increased by more than 40 points, with Starlink also helping attract new Flying Club members • airBaltic — Net Promoter Scores are approximately 9 points higher on Starlink-equipped flights • ZIPAIR — Passenger revenue grew 12.3% YoY, with JAL highlighting fleetwide Starlink connectivity alongside flexible pricing Starlink has become a real competitive advantage, improving the passenger experience, strengthening customer loyalty, and giving people another reason to choose which airline they fly with The future of in-flight connectivity is becoming a major part of how airlines compete